This is your Direct Debit Request Service Agreement with Trinity Accounting Practice (ABN 13 807 189 211) (“we”, “us”, “our”). It sets out your rights and our obligations in relation to the direct debits you authorise us to make from your nominated bank account or card. Please read it carefully. By completing a Pre-Approval / Direct Debit Request, you agree to these terms.
Direct debits are processed on our behalf by our payment provider, Pinch Payments (Zootive Pty Ltd), and its banking partners. Your payment details are stored securely by PCI-compliant, bank-grade third parties. Trinity Accounting Practice does not see or store your full card or bank account numbers.
Our commitment to you
- We will only debit your nominated account for amounts relating to invoices and agreed services you owe to Trinity Accounting Practice.
- We will debit your account on the due date shown on each invoice. Where the due date falls on a weekend or public holiday, the debit may be processed on the next business day.
- We will give you at least 14 days’ notice in writing if we propose to change the terms of the drawing arrangements (such as the amount, frequency or timing of debits), other than amounts that simply reflect the invoices we issue to you.
- We will keep your account details confidential in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
- We will respond promptly to any concerns or disputes you raise about a debit.
Your commitment to us
- You must ensure your nominated account can accept direct debits and that sufficient cleared funds are available on the due date.
- You must ensure the account details you provide are correct.
- You must advise us promptly if the nominated account is changed, closed or transferred.
- If a debit is returned or dishonoured, you remain responsible for paying the outstanding amount by an alternative method.
When debits are processed
Once your Pre-Approval is in place, each invoice we raise will be automatically debited from your nominated payment method on the invoice due date. You will receive each invoice in advance, so you always know the amount and date before it is drawn. Direct debit (bank account) payments may take a few business days to clear.
Fees and surcharges
A payment processing fee applies to each transaction and is passed on to you. The applicable fee is shown at the time of payment and added to the amount debited. The fee does not exceed our cost of accepting the payment. Where a payment is dishonoured, a dishonour fee of $5 may apply to cover the cost charged to us by our payment provider.
Your rights — changing, deferring or cancelling
You may alter, defer or cancel your Direct Debit Request at any time by logging in to your secure customer portal and updating or cancelling your authority, by using the link in your Pre-Approval confirmation email, or by contacting us directly using the details below (please allow at least 3 business days’ notice before the next debit date). Cancelling your authority does not cancel any amounts already owing, which remain payable by another method.
Disputes
If you believe a debit has been made incorrectly, please contact us first using the details below. We will investigate and respond promptly, and where a debit is found to be incorrect we will arrange for it to be refunded or adjusted. If you are not satisfied with the outcome, you may also contact your financial institution, which will deal with your claim under the rules of the Bulk Electronic Clearing System (BECS).
Dishonoured payments
If a debit is declined or returned unpaid, we may re-attempt the debit in line with our standard re-attempt schedule, and you will be notified so you can correct your details or arrange payment. Repeated dishonours may result in suspension of services until the account is brought up to date.
Privacy
We will only use and disclose information about your nominated account to process your payments, resolve disputes, or as required by law. For more information, see our Privacy Policy.
Contact us
Trinity Accounting Practice
159 Stoney Creek Road, Beverly Hills NSW 2209
Phone: (02) 9543 6804
Email: info@trinitygroup.com.au
Last updated: 3 June 2026. This agreement should be read together with your invoice terms and engagement letter. If there is any inconsistency, the engagement letter prevails to the extent of the inconsistency.
